Faira for retail and commerce
Answer every shopper before they leave
Faira answers product, stock, delivery and returns questions 24/7 across WhatsApp, Instagram, chat, phone and email, recovers abandoned baskets and turns browsing into orders.
10.000+ Customers
Built for
The retail and commerce businesses Faira helps
Ecommerce stores
Answers where is my order, sizing and returns in seconds.
Retailers
Checks stock by store and turns questions into visits.
Fashion brands
Advises on fit and sizing so fewer baskets are abandoned.
Beauty brands
Recommends shades and routines from your own product data.
Electronics
Handles spec, compatibility and warranty questions accurately.
Homeware
Confirms dimensions, lead times and delivery slots.
Marketplaces
Supports buyers and sellers without growing the support team.
Direct-to-consumer brands
Keeps brand voice on every reply across chat, DM and email.
27%
Higher conversion on chat
Shoppers who get an instant answer to a sizing, stock or delivery question buy far more often.
3x
More baskets recovered
Abandoned checkouts followed up in the channel the shopper already uses.
68%
Fewer where is my order tickets
Order status, tracking and returns handled automatically, end to end.
From browsing to basket
Turn every question into a completed orderreorderloyal customerorder
One unanswered question about size, stock or delivery is enough to lose a sale. Faira answers instantly from your catalogue, recommends alternatives and completes the order in the conversation.
Answer from live catalogue and stock
Sizing, materials, availability by store, price and delivery windows answered accurately, with alternatives when an item is out of stock.
Recover abandoned baskets
Timely, human sounding follow ups on WhatsApp or chat with a direct link back to checkout.
Handle orders and returns
Order status, tracking, exchanges and return labels resolved without a human touching the ticket.
Drive footfall to stores
Stock checks by branch, click and collect and opening hours answered, so online interest ends up in store.
Post purchase that repeats
Review requests, care tips and reorder prompts sent at the right moment to grow lifetime value.
End to end
How Faira supports the whole shopper journey
One inbox for every channel
WhatsApp, Instagram, live chat, calls, email and marketplace messages in one queue.
Trained on your catalogue
Products, policies, delivery, promotions and sizing answered consistently at any hour.
Connected to your store platform
Orders, stock and customer records synced with the tools your team already uses.
Click to chat ads that sell
Paid campaigns answered in seconds with the product of interest already captured.
Checkout inside the chat
Payment links sent in conversation so the shopper never has to start again.
Over 100 languages
Sell to international shoppers in their own language.
Clear commerce insight
Assisted revenue, conversion by channel and response times in one view.
Ready for peak season
Black Friday and launch spikes handled in parallel without a backlog.
Customer data protected
EU hosted infrastructure, encryption in transit, role based access and audit trails.
- Answered in seconds, not voicemail
- Handover with full context attached
- 99.99% uptime
CONNECT
Get started in 10mins
Anyone can get Faira up and running, no coding skills required.
Create your AI receptionist
Select voice, language, and a welcome message. Your agent is ready in seconds.
Define in-call behaviour
Set call handling, transfer rules, and how you want transcripts and summaries delivered.
Let the AI take your calls
Link Faira to your existing number or a new line. It answers every call instantly.
Pricing
Simple pricing, 14 days free
Faira knows your services, your area, and your customers. Always learning, always improving.
Try it in 5mins
Plan includes
- 25 AI conversations a month
- 5 AI voice minutes
- 100 active contacts
- 1 simultaneous call
- Web chat
Pro
Plan includes
- 250 AI conversations a month
- 50 AI voice minutes
- 1,000 active contacts
- 1 simultaneous call
- 1 phone number
Business
Plan includes
- 1,000 AI conversations a month
- 250 AI voice minutes
- 2,500 active contacts
- 2 simultaneous calls
- 1 phone number
Enterprise
Plan includes
- Custom AI conversations allowance
- Custom AI voice minutes allowance
- Custom contacts allowance
- Custom simultaneous calls
- Custom phone numbers
FAQ
Questions?
We've got answers
Stay on top of revenue opportunity
Go live in 10 minutes. No technical setup required.