AI lead routing
Automate lead distribution to close 100% more deals
Route every lead by skill, language, shift or availability, so the right person replies first time and speed becomes your advantage.
10.000+ Customers
200%
More customers
Distribution that scales with demand, so higher chat volume turns into more closed business instead of longer waits.
94%
Faster resolutions
Every lead reaches the person who can actually answer, first time, with the full thread already attached.
93%
CSAT score
Quick, expert answers in the customer's own language make the experience feel personal, not processed.
Right lead, right person
Move leads down the funnel faster with automated lead distributionskill matchinginstant handoverlead distribution
Smart routing matches every enquiry with the right agent, every time, so no lead waits for someone to notice it.
Agent availability routing
Leads are only assigned to team members who are online and able to reply, so nothing sits in an empty queue while a buyer looks elsewhere.
Round robin routing
Work is shared evenly across the team, keeping workloads balanced and stopping your best rep from becoming the bottleneck.
Customer-type routing
New, returning and VIP customers each go to the team built for them, so high value relationships never land in the general queue.
Shift-based routing
Conversations move seamlessly between shifts and time zones, so coverage holds from first thing in the morning to the last enquiry at night.
Language-based routing
Nothing gets lost in translation. Leads are matched with a team member who speaks their language, or handled by Faira until one is free.
Skill-based routing
Technical questions, complex quotes and sensitive cases go straight to the specialist who handles them best.
Function-based routing
Sales, service, billing and support are separated cleanly, so each enquiry is answered accurately the first time it is opened.
End to end
How Faira turns customer conversations into revenue
Omnichannel team inbox
Voice, WhatsApp, Instagram, Messenger, live chat, email and forms in one queue, with one history per customer instead of seven tabs.
AI agents on every channel
Faira answers first, qualifies the enquiry and hands a fully contextual thread to the right person the moment a human is worth it.
Automate and integrate
Connect your CRM, calendar and automation stack so assignments, notes and next steps land where your team already works.
Customer lifecycle management
Prioritise high-intent leads, design a journey for each stage and see exactly where deals slip away.
Lead generation and conversion
Capture leads from paid ads, book appointments automatically and share pricing or product detail the moment it is asked for.
Customer retention at scale
Targeted follow-ups for promotions, renewals, upgrades and satisfaction checks, sent to the people most likely to say yes.
Data-driven insights
Response times, resolution rates, assignment load and conversions per agent, attributed back to the source that started the conversation.
Stability under high volumes
Hundreds of concurrent conversations routed without a queue, so a campaign spike never becomes a backlog.
Enhanced security for customer data
EU hosted infrastructure, role based access, audit trails, encryption in transit and single sign on for larger teams.
- Assigned in seconds, never unowned
- Handover with full context attached
- 99.99% uptime
Get started in 10mins
Anyone can get Faira up and running, no coding skills required.
Create your AI receptionist
Select voice, language, and a welcome message. Your agent is ready in seconds.
Define in-call behaviour
Set call handling, transfer rules, and how you want transcripts and summaries delivered.
Let the AI take your calls
Link Faira to your existing number or a new line. It answers every call instantly.
Pricing
Simple pricing, 14 days free
Faira knows your services, your area, and your customers. Always learning, always improving.
Try it in 5mins
Plan includes
- 25 AI conversations a month
- 5 AI voice minutes
- 100 active contacts
- 1 simultaneous call
- Web chat
Pro
Plan includes
- 250 AI conversations a month
- 50 AI voice minutes
- 1,000 active contacts
- 1 simultaneous call
- 1 phone number
Business
Plan includes
- 1,000 AI conversations a month
- 250 AI voice minutes
- 2,500 active contacts
- 2 simultaneous calls
- 1 phone number
Enterprise
Plan includes
- Custom AI conversations allowance
- Custom AI voice minutes allowance
- Custom contacts allowance
- Custom simultaneous calls
- Custom phone numbers
FAQ
Questions?
We've got answers
Stay on top of revenue opportunity
Go live in 10 minutes. No technical setup required.