Faira for telecommunications
Resolve support and sell more plans
Faira handles coverage, billing, upgrade and fault enquiries 24/7 across phone, WhatsApp, chat and email, resolves the routine ones instantly and passes the rest to the right team with full context.
10.000+ Customers
Built for
The telecom businesses Faira helps
Mobile operators
Resolves plan, roaming and billing questions without a queue.
Broadband providers
Runs first line troubleshooting, then books the engineer visit.
MVNOs
Handles activation, porting and top up questions at scale.
ISPs
Checks coverage by address and captures the install order.
Business telecoms
Qualifies seats, sites and contract end dates before sales call.
Device retailers
Compares handsets and tariffs, then reserves in store stock.
Business connectivity
Captures bandwidth, SLA and site details for the solutions team.
Fixed-line providers
Handles line faults and moves with clear status updates.
74%
Enquiries resolved without an agent
Coverage checks, billing questions, plan changes and basic diagnostics handled end to end.
94%
Faster first response
Customers get an answer in seconds instead of waiting in a phone queue.
2x
More upgrades captured
Upgrade eligibility and plan fit surfaced in the conversation that started as a support question.
From support queue to revenue
Turn every support contact into a resolved issueupgraderetained customerissue
Support volume is relentless and every minute in a queue costs satisfaction. Faira resolves the repeatable work instantly, triages faults properly and spots the upgrade or retention moment while the customer is still talking.
Coverage and availability checks
Address level coverage, install lead times and service options answered instantly from your data.
Billing questions resolved
Charges, proration, payment dates and plan comparisons explained clearly, with payment links where allowed.
Guided fault diagnostics
Structured troubleshooting steps first, then a properly triaged ticket or engineer visit with the full history attached.
Route by tier, product and language
Consumer, business, technical and retention enquiries reach the right queue with a summary already written.
Retention moments caught early
Cancellation intent, contract end dates and upgrade eligibility flagged with an offer path for your team.
End to end
How Faira supports the whole customer lifecycle
One inbox for every channel
Calls, WhatsApp, live chat, email and web forms in a single queue with one customer history.
Trained on your plans and policies
Tariffs, fair use, install processes and device support answered consistently, day and night.
Connected to your stack
CRM, ticketing and field service updated automatically with notes and next actions.
No phone queue
Hundreds of simultaneous calls answered instantly, including during outages.
Agents get context, not cold tickets
Every escalation arrives with the transcript, diagnostics and account detail attached.
Over 100 languages
Support every customer in the language they contact you in.
Operational insight
Containment rate, resolution time, fault categories and upgrade conversion in one view.
Built for outage spikes
Volume surges absorbed in parallel with consistent, accurate status messaging.
Secure and auditable
EU hosted infrastructure, encryption in transit, role based access, single sign on and audit trails.
- Answered in seconds, not voicemail
- Handover with full context attached
- 99.99% uptime
CONNECT
Get started in 10mins
Anyone can get Faira up and running, no coding skills required.
Create your AI receptionist
Select voice, language, and a welcome message. Your agent is ready in seconds.
Define in-call behaviour
Set call handling, transfer rules, and how you want transcripts and summaries delivered.
Let the AI take your calls
Link Faira to your existing number or a new line. It answers every call instantly.
Pricing
Simple pricing, 14 days free
Faira knows your services, your area, and your customers. Always learning, always improving.
Try it in 5mins
Plan includes
- 25 AI conversations a month
- 5 AI voice minutes
- 100 active contacts
- 1 simultaneous call
- Web chat
Pro
Plan includes
- 250 AI conversations a month
- 50 AI voice minutes
- 1,000 active contacts
- 1 simultaneous call
- 1 phone number
Business
Plan includes
- 1,000 AI conversations a month
- 250 AI voice minutes
- 2,500 active contacts
- 2 simultaneous calls
- 1 phone number
Enterprise
Plan includes
- Custom AI conversations allowance
- Custom AI voice minutes allowance
- Custom contacts allowance
- Custom simultaneous calls
- Custom phone numbers
FAQ
Questions?
We've got answers
Stay on top of revenue opportunity
Go live in 10 minutes. No technical setup required.